Return Policy

Return & Refund Policy

We strive to ensure customer satisfaction and provide a seamless return and refund process. Please review the following guidelines before requesting a refund or return:

1. Refund Eligibility

Customers may request a refund if they receive a product that is damaged, defective, or unsatisfactory. To initiate a refund request:

1. The request must be submitted via phone call, WhatsApp message, or email, stating a clear reason for the refund.
2. If the reason is verified as genuine, the refund will be processed within 7 days of purchase for damaged or defective products.

2. Return Policy – Non-Returnable Conditions

Returns will not be accepted under the following circumstances:

1. Original Packaging Not Intact – The product must be returned in its original, unopened packaging.
2. Product Has Been Used – Used or partially consumed items are not eligible for return.
3. Quantity Discrepancy – The returned product must match the quantity delivered. Any inconsistency may result in the rejection of the return request.
4. Non-Returnable/Non-Refundable Items – Some products are explicitly marked as non-returnable or non-refundable, and these cannot be returned under any circumstances.

If you believe your product qualifies for a refund, please ensure it meets the conditions outlined above before submitting a request. For further assistance, feel free to contact our support team.