Cancellation Policy
We understand that sometimes circumstances change, and you may need to cancel an order. To ensure clarity and efficiency, please review our cancellation policy below:
1. Cancellation Before Delivery Initiation:
a. Customers can request an order cancellation only before the product is dispatched
for
delivery.
b. Once delivery has been initiated, cancellations will no longer be possible.
b. Once delivery has been initiated, cancellations will no longer be possible.
2. How to Request a Cancellation:
a. Most Efficient Method – Phone call: We highly recommend requesting
cancellations via telephone, as this allows us to take immediate action before the product is
out for delivery.
b. Quick Alternative – WhatsApp Message: If calling is not possible, you may send a WhatsApp message to request a cancellation. While this method is faster than email, response times may still vary.
c. Last Resort – Email: Cancellation requests can also be submitted via email. However, please note that email communication may take longer to be noticed, and we cannot guarantee a successful cancellation through this method.
If you need to cancel an order, we encourage you to act promptly to ensure a smooth process. For
further assistance, please contact our customer support team. b. Quick Alternative – WhatsApp Message: If calling is not possible, you may send a WhatsApp message to request a cancellation. While this method is faster than email, response times may still vary.
c. Last Resort – Email: Cancellation requests can also be submitted via email. However, please note that email communication may take longer to be noticed, and we cannot guarantee a successful cancellation through this method.